In recent years, organizations have focused on the customer experience. A data-driven approach, customer journey mapping, and omnichannel experiences are all considered crucial steps to meeting customers’ needs and exceeding expectations. Meanwhile, less attention has been placed on elevating the experiences of the people behind those customer interactions—the employees. According to Gallup, only 32 percent of employees are engaged at work, yet companies with highly engaged workforces outperform their peers by 147 percent in earnings per share.
In addition to mobile and SaaS solutions, leading companies are looking at newer technologies as they transform their workforce productivity. Voice-activated interfaces, the Internet of Things, augmented reality, wearable devices, and artificial intelligence/machine learning all have significant potential to optimize workers and upgrade efficiency, productivity, and safety. These technologies are becoming more commonplace in the enterprise as they represent more cost-effective digital transformation solutions than other highly publicized tech such as robotics.
Not sure where to begin? Join Mission Data for Power Up Your People: Emerging Tech and the Frictionless Employee Experience, a discussion on Wednesday, February 22, 2017 at 2pm ET/11am PT featuring guest speaker J.P. Gownder, Forrester Research, Inc. Vice President and Principal Analyst, and Stuart Gavurin, Mission Data CEO, where you will learn how emerging technologies can be used to create meaningful change across your workforce.
In this webinar you will learn:
- How delivering frictionless employee experiences (EX) improves operational efficiency, employee engagement, and workforce productivity
- How frictionless EX can improve customer experiences (CX) and create significant revenue and profitability gains for your business
- Practical strategies for implementing the newest technologies driving EX and CX change in 2017, including Internet of Things, voice-activated interfaces, and machine learning
Registrants will receive a complimentary copy of the new Forrester report Ten Trends That Will Reshape Workforce Productivity in 2017.
Mission Data is passionate about helping clients navigate the future of work by finding practical solutions that create real business value. Whether your organization is developing a proof of concept or considering a system-wide upgrade, Mission Data can guide you toward greater efficiencies for years to come.
Can't make the webinar? Register anyway to receive the recording and the free Forrester report.