Want a More Productive Workforce? Invest in Emerging Technology

Want a More Productive Workforce? Invest in Emerging Technology

In recent years, organizations have focused on the customer experience. A data-driven approach, customer journey mapping, and omnichannel experiences are all considered crucial steps to meeting customers’ needs and exceeding expectations. Meanwhile, less attention has been placed on elevating the experiences of the people behind those customer interactions—the employees. According to Gallup, only 32 percent of employees are engaged at work, yet companies with highly engaged workforces outperform their peers by 147 percent in earnings per share.

We use cookies to deliver the best possible experience on our website. To learn more, visit our privacy policy. By continuing to use this site, you consent to our use of cookies.

Accept