In recent years, organizations have focused on the customer experience. A data-driven approach, customer journey mapping, and omnichannel experiences are all considered crucial steps to meeting customers’ needs and exceeding expectations. Meanwhile, less attention has been placed on elevating the experiences of the people behind those customer interactions—the employees. According to Gallup, only 32 percent of employees are engaged at work, yet companies with highly engaged workforces outperform their peers by 147 percent in earnings per share.
In addition to mobile and SaaS solutions, leading companies are looking at newer technologies as they transform their workforce productivity. Voice-activated interfaces, the Internet of Things, augmented reality, wearable devices, and artificial intelligence/machine learning all have significant potential to optimize workers and upgrade efficiency, productivity, and safety. These technologies are becoming more commonplace in the enterprise as they represent more cost-effective digital transformation solutions than other highly publicized tech such as robotics.
Mission Data is passionate about helping clients navigate the future of work by finding practical solutions that create real business value. Whether your organization is developing a proof of concept or considering a system-wide upgrade, Mission Data can guide you toward greater efficiencies for years to come.
The Digital Roadmap to a Frictionless Distributed Workforce
“Leading companies are enabling their workforces with real-time data that not only generates more agile employees, but more satisfied customers, as well.”Download The Whitepaper